Technical Support Analyst Overview
The Technical Support Analyst position reports directly to the Director of Implementation/Support. The main objective of this position is to coordinate and perform system implementation, support and training.
To apply for this position, send your resume to: careers@benefitinformatics.com.
Job Responsibilities
- Implement and support customer operations for Benefit Informatics product and service set
- Perform data transfers and loads in support of customer activities
- Create process and product documentation for use by Benefit Informatics and customer personnel
- Assist software development team with new product definition and analysis
Skills and Abilities
- Familiarity with employee benefits and healthcare reimbursement
- Very strong knowledge of Office suite, especially Excel
- Ability to install and configure Windows applications and operating systems
- Ability to clearly articulate ideas and concepts both in written form and orally
- Demonstrated ability to provide creative solutions to unfamiliar problems
- Familiarity with SQL-Server, and SQL syntax in general
- Demonstrated knowledge of file transfer, encryption, and compression software such as FTP, PGP and Zip
- Strong customer orientation
- Focus on process and consistency of service delivered to customers
- Ability to understand the big picture but pay close attention to details
Knowledge and Experience
- Bachelor degree in MIS, engineering or related field preferred
- Minimum of five years experience in systems analysis, software implementation, or software development
- Familiarity with employee benefit administration highly desired